News
Jetstar
Jetstar EBA 5 Survey Launched
17 June 2013
Preparations have begun for the commencement of negotiations with Jetstar for a new Agreement (EBA) to replace our current agreement which expires on 30th September 2013 (although it continues until it is replaced). The first stage of our bargaining preparations is determining what staff want in their agreement and as…
Jetstar payroll update
04 June 2013
ASU delegates met with Jetstar management on 16th and 20th May 2013 to get an understanding of the findings from the Jetstar Payroll Improvement Project. As we know there have been persistent issues with Jetstar payroll which ASU members and delegates have been highlighting over many years. Jetstar has told…
Union members at Jetstar have presented their employer with a petition urging Jetstar to "re-shore" their Payroll division. Payroll at Jetstar, which was outsourced and offshored to the Philippines some years ago, has been plagued by problems including underpayment of staff, incorrect calculation of pay and leave, and incorrectly issued…
Name the ASU Jetstar EBA 5 campaign competition
06 May 2013
Our ASU Jetstar EBA 5 campaign will soon begin and we need a campaign theme and slogan that reflects what our members think is important. Do you have an idea for our slogan/theme that can be used on our bulletins, on badges, stickers and everything that is campaign related? Why…
It’s all happening! Jetstar Quarterly meeting update
15 April 2013
ASU Jetstar delegates attended the ASU regular meeting with management on 3rd April 2013 in Melbourne. What was on the agenda? We raised and discussed the following issues with Jetstar management: Uniforms Issue – once again we raised the issue of uniforms, in particular the poor quality of the "new"…
Time to tell Jetstar to fix payroll and not offshore jobs
25 February 2013
Payroll just doesn't seem to be getting any better at Jetstar. Errors are still occurring and while we know Jetstar is doing a review of their system – can we be confident that it will all be fixed? Your ASU National delegates are due to meet Jetstar for our regular…
Bonus payment turns into payroll debacle at Jetstar
03 December 2012
The bonus that should have been a great reward for loyal hardworking Jetstar customer service staff has turned into yet another Jetstar payroll disaster, the fourth major payroll system failure this year. Hot on the heels of the failure to pay the 3% pay rise due in October 2012 comes…
Jetstar payroll under review
26 September 2012
ASU delegates met with the company recently to discuss a range of issues arising from the errors made in issuing the Jetstar group certificates. It now appears that Jetstar has taken on board our general feedback over many years that has highlighted the problems with the company's payroll system as…
Jetstar Group Certificates Mess Update
16 August 2012
The ASU has made representations to Jetstar about refunding the additional costs that staff have incurred to resubmit tax returns because of the incorrect 2011-2012 group certificates Jetstar issued. Initially Jetstar told staff that reimbursements for accounting costs for this work would be $100. After our representations on this issue…